Terms & Conditions
Last updated: 1 January 1970
Asking us for advice is free. These terms describe what that help is, and what it isn't.
Nature of the Service
BY SANTORINIANS, operated by [LEGAL ENTITY NAME] of [REGISTERED ADDRESS], offers local advice, recommendations and personal assistance to people visiting Santorini. We are not a booking engine or a marketplace.
Free Advice
Asking us a question is free. There is no membership and no consultation fee, and you are free to use our advice whether or not you book anything with us or with anyone we suggest.
Third-Party Providers
BY SANTORINIANS may recommend or help arrange services provided by independent third parties, such as hotels, drivers, restaurants, boats and experience operators. Those services are delivered by the provider under its own terms and conditions, and the contract for the service is between you and that provider.
Bookings
Where you ask us to arrange something, we pass on your request and confirm the details with you. A booking is only confirmed once the provider has accepted it.
Pricing
Prices for third-party services are set by the provider and may change until a booking is confirmed. Any price we share is indicative unless we confirm otherwise in writing.
Availability
Availability of accommodation, transfers, restaurants and experiences is controlled by the providers and cannot be guaranteed by us.
Cancellations
Cancellation and refund terms are those of the provider delivering the service. We will always tell you the relevant terms before anything is confirmed and will help you communicate a change or cancellation where we can.
Accuracy of Information
Our recommendations are given in good faith based on local knowledge and the information you share with us. Details such as opening hours, routes and prices can change without notice.
Limitation of Responsibility
Final decisions remain yours. To the extent permitted by applicable law, we are not responsible for the acts, omissions or service quality of independent third-party providers. Nothing in these terms limits rights you have under mandatory consumer law. [COMPANY DETAILS — final wording subject to legal review.]
Intellectual Property
The BY SANTORINIANS name, brand, text, photography and design on this website belong to [LEGAL ENTITY NAME] and may not be reproduced without permission.
Acceptable Use
Please use the website and our assistance lawfully and respectfully. We may decline or stop helping with requests that are abusive, unlawful or misuse the service.
Changes to These Terms
We may update these terms as the service develops. The version published on this page applies to your use of the site.
Governing Law
These terms are governed by the laws of Greece, with the competent courts of [COMPANY DETAILS], without prejudice to mandatory consumer protection rules in your country of residence.
Contact
[LEGAL ENTITY NAME], [REGISTERED ADDRESS] — ask@bysantorinians.com
Questions in the meantime: ask@bysantorinians.com.